What to do if your E-mail to WCASD was Rejected

If your recent e-mail was rejected by our e-mail servers, it is likely due to the spam and anti-virus filters in place at WCASD. Each message is put through a battery of tests to ensure authenticity. A common misconception is that the district blocks MSN, Yahoo, and Hotmail. This is not the case at all. One attribute that these large ISPs (Internet Service Providers) share is that they do not offer the district a way to report abuse. Spammers take advantage of this fact and often use fake e-mail addresses from these ISPs.

The following suggestions will help your e-mails appear less like spam and thus escape spam filters:

• Instead of replying to an e-mail, compose a new message.
  (You can copy and paste e-mail address from another e-mail. Do NOT copy from the body of the message.)
• If your e-mail program has the option, compose your message in plain text. Next best format would be HTML.
• Make sure you fill in the subject line. Avoid using words such as “hello”, “hi”.
• Keep your message simple. Formatting to stay away from includes:
  • Special fonts
  • Large size fonts
  • Colors and/or backgrounds
• Refrain from including hyperlinks.
• Refrain from including any photos.

Report Your Rejected E-mail for Assistance

To reach the HelpDesk for further assistance with your rejected message, you may submit a request:

• Click here for Rejected E-mail Request Form

The form has a section where you can paste the rejected error message you've received. This message will assist us in determining the cause of the rejection and preventing the same error from occuring again in the future.

Additional Information

For an in-depth look at spam mail and filtering tactics employed at WCASD, please follow the link below:

• Click here for "Demystifying Spam and Spam Filters" (pdf)*

 

Thank you for your assistance and patience in this matter.

HelpDesk
Department of Technology
West Chester Area School District

 

 

* Requires Adobe Acrobat Reader